Shipping policy

Shipping Policy — Sunrise Anchor

At Sunrise Anchor, we are committed to providing a smooth and reliable shipping experience for every customer. Please review our shipping policy below before placing your order.

Order Processing

Orders are typically processed within 2–5 business days after payment has been successfully received. Processing times may vary during holidays, product launches, promotions, or high-volume periods.

Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on the shipping destination and selected delivery method.

Estimated delivery times after shipment:

Standard Shipping: 3–7 business days
Expedited Shipping: 1–3 business days (if available)

Delivery times are estimates and are not guaranteed. Delays caused by carriers, weather conditions, holidays, or other circumstances outside of our control may occur.

Domestic Shipping

We currently ship within the United States. Additional shipping regions may become available in the future.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to 24–48 hours for tracking updates to appear.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information at checkout. Sunrise Anchor is not responsible for delays, lost packages, or additional fees resulting from incorrect or incomplete addresses.

If you notice an error in your shipping information, please contact us immediately at supportsunriseanchor@gmail.com.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, Sunrise Anchor is not responsible for lost, stolen, or delayed packages. If your package is marked as delivered but cannot be located, please contact the shipping carrier directly.

We will do our best to assist customers with filing carrier claims when applicable.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery at supportsunriseanchor@gmail.com with:

Your order number
Photos of the damaged item(s)
Photos of the packaging

We will review the issue and work toward an appropriate resolution.

International Shipping

International shipping may be available for select locations. Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country.

Sunrise Anchor is not responsible for delays caused by customs processing.