Refund policy

REFUND POLICY 

Sunrise Anchor 

At Sunrise Anchor, we want you to absolutely love your gear. If you are not satisfied with your purchase, we are here to help make it right. 

Eligible Refunds 

We offer refunds for: 

  • Items that were sent incorrectly 

  • Damaged or defective products 

Refund requests must be submitted within 30 days of the purchase date. 

To request a refund, please contact us at supportsunriseanchor@gmail.com with your order number and a brief description of the issue. 

Exchange Policy 

We currently do not offer exchanges for incorrect sizing. If you received a damaged or incorrect item, please contact us and we will work to resolve the issue promptly. 

Non-Returnable Items 

The following items are not eligible for return or refund: 

  • Final sale or clearance items 

  • Items that have been worn, washed, or altered 

  • Gift cards 

  • Items not in their original, unused condition (unless damaged or defective upon arrival) 

Return Shipping 

Please note the following regarding shipping costs: 

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. 

  • Original shipping costs are non-refundable unless the error was caused by Sunrise Anchor. 

Refund Processing Timeline 

Once your returned item is received and inspected, approved refunds will be processed within 5–10 business days. You will be notified by email once your refund has been issued. 

Order Cancellation 

Orders may only be canceled within 12–24 hours of purchase before fulfillment begins. Once an order has been fulfilled or shipped, it cannot be canceled. Please contact us immediately at supportsunriseanchor@gmail.com if you need to request a cancellation. 

Lost or Stolen Packages 

Sunrise Anchor is not responsible for lost or stolen packages that have been confirmed as delivered by the carrier. If your package is missing after a confirmed delivery, please contact your local carrier or postal service to file a claim. 

Incorrect Shipping Address 

Please ensure your shipping address is correct at checkout. Sunrise Anchor is not responsible for orders shipped to an incorrectly entered address. If you notice an error immediately after placing your order, contact us at supportsunriseanchor@gmail.com within 12 hours and we will do our best to correct it before shipment. 

International Orders 

International customers are responsible for all customs fees, duties, and import taxes associated with their order. These charges are determined by the destination country and are not included in the purchase price or shipping cost. 

Care Instructions 

For best long-term results, please follow the washing and care instructions included with your purchase. 

Policy Updates 

Refund Policy terms may be updated at any time without prior notice. For the most current version of this policy, please visit our website or contact us directly. 

Contact Us 

For additional assistance or any questions about this policy, please reach out to us: 

Email: supportsunriseanchor@gmail.com 

Thank you for shopping with Sunrise Anchor.